MOVING SERVICES DISCOVERY RESEARCH
Customer interviews, research synthesis, customer journey mapping, creation of the research report along with the UX researcher
I worked with a UX researcher to find opportunities within the moving services space for Australia Post. I facilitated some of the 90 minute in-home customer interviews.
Our affinity mapping and synthesis took up a whole room...
The end result was a 35 page report that was presented to key internal stakeholders.