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Australia Post

MOVING SERVICES DISCOVERY RESEARCH


Customer interviews, research synthesis, customer journey mapping, creation of the research report along with the UX researcher


I worked with a UX researcher to find opportunities within the moving services space for Australia Post. I facilitated some of the 90 minute in-home customer interviews.








Our affinity mapping and synthesis took up a whole room...







The end result was a 35 page report that was presented to key internal stakeholders.


Linh Nguyen 2018